Ring Doorbell Night Vision Stopped Working

For the ring video doorbell to function properly it needs a minimum of 3 900 mv.

Ring doorbell night vision stopped working. Problems can arise however when a doorbell mechanism draws so much power that there s not enough left over to power your ring video doorbell pro. I think this started with the new update to the app. To check the voltage of your ring pro open the ring app select your ring pro and tap device health. All i have done is turned on the porch light during the night and turned on the color night vision in video settings.

If the night vision is still not functioning appropriately after performing a reset and a new setup of your doorbell you ll want to reach out to our support team at one of the numbers available here. I did not cover up the infrared sensors with tape. Your ring pro requires a power source that supplies a minimum of 16 volts ac. You can check the voltage by opening the ring app selecting ring pro and then selecting device health.

But if night vision is the most important this may not be the best camera for you. Not ringing your existing internal doorbell correctly. Ring pro works fine for a couple of events and then stops working. If your ring doorbell 2 doesn t switch to infrared at night because of a porch light or street light here s a simple fix.

Now the doorbell will work through the dark hours. If the ring isn t working for you there are certainly other night vision camera s you can purchase. Ring video doorbell night vision stopped working hey lmartoct happy to chime in for marley here. Power pro is installed everything else is working fine i have reset the camera.

Protect your home watch over what s important from your phone with video doorbells indoor outdoor security cameras alarm systems more. Your ring video doorbell pro is designed to draw power from the same 16 volt ac power transformer as your internal doorbell mechanism. It is also possible that if there is a light above the device it is causing too much reflection on the right side stopping the camera. I covered the three infrared lights with black tape turned on the color night vision and the porch light and i get a good picture that way otherwise it s black and white and you cant see anything but shadows with the porch light on or off.

Hey ken and kelly do you have any lights on the walkway up to your doorbell or any lights in the front of your house it seems there is not enough light that even with the night vision the doorbell is unable to make out anything beyond your front door. Night vision doesn t work.